Fond Health Care Ltd (“Fond Health Care”, “we”, “us”, “our”) is a home care provider based in Liverpool. We are committed to protecting and respecting your privacy and handling your personal information in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018.
Fond Health Care Ltd is the sole data controller for the personal information we collect and process in connection with the care and services we provide.
We collect and use personal data only where necessary to:
Deliver safe and effective care services to you,
Meet our legal and regulatory obligations (including CQC requirements),
Manage our business operations,
Communicate with you and your representatives about your care and support,
Handle recruitment, employment, and training of our staff.
If you have any questions about how we use your information or who is responsible for data protection within Fond Health Care, please contact us directly:
Fond Health Care Ltd
Tiber Enterprise, Lodge Lane
Liverpool, L8 0TP
Email: info@fondhealthcare.co.uk
Tel: 0141 440 2213
Because the data we hold about you is your data, you have the following rights:
Right to Access – You can ask us for a copy of the personal data we hold about you.
Correction Right – If you believe the information we hold about you is inaccurate or incomplete, you have the right to correct it.
Right to be Forgotten – You may request deletion of your personal data where it is no longer required, or where processing is based on your consent. Please note we may not be able to delete data that we are legally required to retain.
Right to Restrict Processing – In limited circumstances, you can ask us to restrict the use of your data, for example:
while we check its accuracy;
where use is unlawful but you do not want us to erase it;
where you need us to retain it for legal claims;
or where you have objected to processing but we need to verify overriding legitimate grounds.
Right to Object to Processing – You can object to your data being used for direct marketing or profiling, or where you feel processing impacts your rights and freedoms.
Right of Data Portability – You can request a copy of your personal data in a commonly used, machine-readable format and ask us to transfer it to you or another provider.
Automated Decision-Making Objection Right – Fond Health Care does not use automated decision-making in its processes.
If you wish to exercise any of the above rights, please contact us in writing at info@fondhealthcare.co.uk or the address listed above.
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Online: https://ico.org.uk/concerns
Helpline: 0303 123 1113
We would, however, welcome the opportunity to resolve your concerns directly before you approach the ICO.
We’re very proud of our exceptional home carers, who are always going above and beyond to ensure every customer receives the brilliant support that they deserve
