Cookie Policy

Fond Health Care uses cookies to give you the best possible experience on our website. Cookies help us ensure the site functions properly, improve our services, and provide a smoother browsing experience.

Essential Cookies

These cookies are required to perform key functions on our website. Without them, we cannot provide you with basic features or ensure normal website behaviour.

Always active.

Performance & Analytics Cookies

These cookies collect anonymous information to help us understand how visitors use our website. This information allows us to identify issues, see what works well, and improve our content and services.

Status: On

Customisation, Targeting & Tracking Cookies

These cookies allow our website to remember choices you make (such as your location or preferences) and provide enhanced functionality. They may also be used to show more relevant content. We do not share this information with third parties.

Status: On

Necessary Cookies

Necessary cookies make our website function properly. They are not used for tracking but are often needed for authentication, security, or performance (e.g., remembering logins, keeping items in a shopping cart, or balancing server load).

Name Domain Duration Purpose

ARRAffinity.fondhealthcare.co.uk Session Ensures page requests are routed to the same server for consistent browsing.

ARRAffinitySameSite.fondhealthcare.co.uk Session Distributes traffic across servers to optimise response times.

fhc.office.fondhealthcare.co.uk.Session Stores your selected Fond Health Care office to display localised content.

Analytical Cookies

Analytical cookies are not essential but provide valuable insights into how our site is used. This helps us improve usability and content.

Name Domain Duration Purpose

hjSessionUser*.fondhealthcare.co.uk 1 year Hotjar cookie for assigning a unique ID to track user behaviour anonymously.

hjSession*.fondhealthcare.co.uk 30 minutes Stores current Hotjar session data.

Marketing Cookies

Marketing cookies are used to track visits across websites, allowing more relevant content and information to be shown.

Name Domain   Duration Purpose

_fbp.fondhealthcare.co.uk 3 months     Facebook Pixel cookie for tracking visits and improving ad targeting.

VISITOR_INFO1_LIVE .youtube.com 6 months Set by YouTube on embedded videos for analytics and advertising.

Other Cookies

These cookies may be used to support communication tools or enhance user experience.

Name Domain   Duration Purpose

FHCUserAlias.fondhealthcare.co.uk 1 year Stores anonymised user alias for communication support.

FHCVisit.fondhealthcare.co.uk  Session Records active session for customer support features.

FHCChatHistory .fondhealthcare.co.uk 1 year Stores past chat interactions to improve continuity in customer support.

Managing Cookies

You can adjust your cookie settings through your browser preferences at any time. Please note that disabling certain cookies may affect the functionality of our website.